Terms and Conditions

Package treatment areas cannot normally be exchanged for other regions unless SwissLaser management agrees this in writing at the time of purchase.

Six-session packages must be used within the period shown on the sales invoice or within nine calendar months of purchase, whichever is later, unless an exception is agreed in writing.

The price match guarantee applies only where the qualifying treatment is comparable and SwissLaser can verify the competitor price before treatment begins. It cannot be combined with other promotional or discount codes and may be subject to minimum-volume commitments.

SwissLaser may amend pricing and its price-match policy. Contact mail@swisslaseruk.com before treatment if you want to request a price match.

Please give at least 24 hours notice when rescheduling or cancelling treatment, consultation or patch-test appointments.

For treatment appointments cancelled with less than 24 hours notice, the full session charge may apply and package sessions may be treated as redeemed.

A patch test is required before treatment begins. Clients must be at least 18 years old to start treatment at the clinic.

Clients should follow the clinic preparation guidance before attending. If preparation requirements have not been followed, treatment may need to be postponed and the booked session may be affected.

Bookings and treatment plans are personal to the purchasing client and cannot normally be transferred to another person.

A consultation can be requested if you want to discuss treatment areas, suitability or the treatment plan before booking.

Clinic purchases and treatments are generally non-refundable once purchased in clinic. For eligible distance purchases made online or by telephone, statutory consumer cancellation rights may apply, including the 14-day cooling-off period where applicable.

If you want to request a refund or discuss an existing treatment plan, email mail@swisslaseruk.com.

Pre-paid treatments and gift cards are subject to the expiry period stated on the invoice or purchase terms. Unused sessions that expire may not be refundable.

If you arrive late, the appointment may still need to finish at the scheduled time. This can mean the treatment is shortened or some areas cannot be completed. Any accommodation is at the clinic's discretion.